Meet Our People - Pick Award Winner - Noah Hibbler, Delta Agent, memphis international airport

Meet Our People

May 8

noah hibbler

Delta Agent, Memphis International Airport

Noah is a hospitality veteran with over 40 years experience in creating memorable experiences for his clients and guests. If you are flying out on MEM in the morning on Delta you are sure to find his smiling face and guess what? You will smile too!

How long have you been in the hospitality industry?

I worked for 26 years in banking for Union Planters Bank. Probably over 40 years in some form of hospitality.

How did you get started in the hospitality industry?

Really the banking industry. Working for several branches. Working for high end clients and making sure all their needs were met and taking care of. We just want to always take care of them and make sure they get all the benefits that they are entitled to.

What is your favorite part about working in the hospitality industry?

Getting that smile to travelers each and every day. I read something like 100 Ways to Make Someone Smile. 3 of them I pull from every day: 1. Asking what can I do to make you smile? 2.What can I do for you? The one that stood out for me was 3. I Got Love for ya!

That helps get the smile on customers' faces. We have new travelers everyday. Some are already down for all sorts of reasons: nervous about flying. Leaving here to deal with family issues. Lifting them up a little bit while there here always helps.

Can you describe a time you created a memorable experience for a guest?

I have a guy and I'm so big on our kids. He is a football player played here. He got drafted to the Green Bay Packers. He is on my flight to head to Wisconsin. He gets on the plane and his agent calls and says they have decided to go another way. He gets off the plane, dejected. I told him “God’s got you! Don't worry!” He walked from my gate and before he could reach security, his agent called and told him to turn around to get back on the plane they are going with you after all! He told me and me being me I had to give a big shout out to him at the gate. Look at how God works!

What’s one of your favorite memories of working at the airport?

I started on the ramp here. Then working for Delta, they moved me away from home. When I first came back from Atlanta, Beverly Roberson (2025 Q1 Pick Award winner), she said, “Noah, I can not believe how you blossomed. You are so great speaking with customers and making everyone feel great.” Beverly and I have known each other for years and I am grateful we get to work together now.

What is some advice you would give to someone starting out in the hospitality industry?

The best thing to do is always treat the passenger as you treat yourself. That’s the best thing. Don’t give more than you can. That customer is our best friend. You want them coming back smiling for you!