We support tourism and hospitality professionals across the spectrum of our industry. Working directly with employers, supervisors and guest contact staff, we deliver professional development training, certification, recognition, and resources.
We promote a new standard of customer service, raising expectations of hospitality and tourism professionals as we support them in their interactions with visitors across the Memphis area.
We provide professional development training and certifications for people who interact with visitors - aka "first impression" professionals. Our classes increase participants’ customer service skills and destination knowledge
We recognize professional excellence by honoring guest-contact employees who’ve gone above and beyond at our Pick Awards events. We also give weekly shout-outs on social media to recognize great service. To participate, use the hashtag #901smile.