We train hospitality employees to know about Memphis area entertainment and amenities. We offer customer service skills training to deliver the best Memphis Welcome. We recognize individuals for a job well done.

We are delighted to announce our next Pick Awards Celebration is scheduled for Monday, November 6, 2017 from 4-6pm at Old Dominick Distillery.

 Click here to learn more. Register today to confirm your attendance!

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If you are a guest-contact employee, sign up to attend our classes or we can come to you, where you can brush up on your customer service skills and deepen your destination knowledge.

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Insiders on tour

See it for yourself! Board a Backbeat Tour bus to gain a new perspective of Downtown Memphis. In two hours you will learn history, facts and locations you never knew about! 

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Tell us who knows their stuff. Your Pick Awards nominations help us recognize tourism and hospitality professionals who exhibit excellent customer service and destination knowledge.

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Get Certified

Become a Certified Memphis Insider. Looks great on a resume and signals to future employers that you are a well-informed and motivated employee.

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what's happening 

Access our events calendar to know what Memphis area events are happening this month, so you can help your guests enjoy (and extend) their stay. Use this calendar to build your list of personal recommendations.

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give us your opinon

If you are an employer, manager, or supervisor, we need your input! Please take a moment to tell us about the services and benefits you need most.