First Impressions Classes

Customer Service:
First Impressions.

Learn about the essential customer service skills in the Welcome to Memphis culture. Have fun, learn tips that you can use in your daily interactions with visitors. Pick up more Memphis information and delve into some role playing. This entry-level session is a prerequisite to becoming certified. Allow 2 hours.

First Impression Leaders (for supervisors).

If you would like your employees to participate in our “impressions” classes, we want you to be knowledgeable about the lessons we are teaching them - and we want to give you practical tools and resources you can use to reinforce this learning on the job. Welcome to Memphis customer service certification is awarded with your input: your evaluation of your staff’s job performance is used in our decision-making process. Allow 2 hours.