Photo by Cat and Fish
Photo by Cat and Fish
A fast moving, one hour interactive course that will highlight the history, entertainment and treasures of Memphis neighborhoods, empowering you to be the ultimate Insider with ideas and recommendations to share. The first course looks at Downtown, helping you build your own "My Recommendations" list. Register now.
Service skills training to deliver true Memphis hospitality. Learn to charm customers and create better impressions. When customers are happy and engaged, they show it with rave reviews and repeat visits.
On completion, you'll receive an Insider's Pass giving you access to more than 30 attractions, so that you can personally recommend Memphis amenities.
Employers: Please contact Mary Schmitz directly to set up an Impressions training for your staff.
Insiders know best! We offer four core classes, providing in-depth destination knowledge about specific neighborhoods, plus highlights that are off the beaten path, info about our area's main attractions, and a reinforcement of the Welcome to Memphis customer service standard (Smile. Welcome. Thank you.) In our interactive format, you’ll develop your personal favorites lists to recommend.
Memphis Insider: Downtown.
Fast moving, information packed. Join host Tad Pierson of American Dream Safari and his featured guests as they cruise around Downtown, checking out the sites and finding out what Memphis is all about. This presentation and training film takes participants on four tours of the Downtown neighborhood: Riverfront / Union Avenue, South Main District, Victorian Village / Beale Street, and Pinch District. Each tour tells a story and shares significant details about Memphis legacy and amenities. Between each tour, participants team up to create their personal recommendations for visitors. Additional information and resources are provided. Allow two hours.
Memphis Insider: History.
Learn how the history of Memphis shaped our current landscape of tourist destinations, from Civil Rights to music to our unique brand of entrepreneurship, including significant details that will resonate with your visitors. This class is taught by Shelby County historian Jimmy Ogle. Allow one hour.
Memphis Insider: Midtown. Coming September 2016. Includes Crosstown to Overton Park, Broad Avenue District, Overton Square, the Madison Avenue corridor, the theater district, and Cooper Young, plus highlights in the North and South Memphis areas adjoining Midtown.
Memphis Insider: East. Coming Spring 2017. Includes the broader East Memphis area and outdoor recreation destinations including the Greenline and Shelby Farms Park.
Memphis Insider: Towns of Shelby County. Coming Summer 2017. Learn more about the communities that surround Memphis. Includes Shelby cities plus Desoto & Southaven, and West Memphis.
Learn about the essential customer service skills in the Welcome to Memphis culture. Have fun, learn tips that you can use in your daily interactions with visitors. Pick up more Memphis information and delve into some role playing. This entry-level session is a prerequisite to becoming certified. Allow 2 hours.
First Impression Leaders (for supervisors).
If you would like your employees to participate in our “impressions” classes, we want you to be knowledgeable about the lessons we are teaching them - and we want to give you practical tools and resources you can use to reinforce this learning on the job. Welcome to Memphis customer service certification is awarded with your input: your evaluation of your staff’s job performance is used in our decision-making process. Allow 2 hours.