A fast moving, one hour interactive course that will highlight the history, entertainment and treasures of Memphis neighborhoods, empowering you to be the ultimate Insider with ideas and recommendations to share. The first course looks at Downtown, helping you build your own "My Recommendations" list. Register now.

Service skills training to deliver true Memphis hospitality. Learn to charm customers and create better impressions. When customers are happy and engaged, they show it with rave reviews and repeat visits. 

On completion, you'll receive an Insider's Pass giving you access to more than 30 attractions, so that you can personally recommend Memphis amenities.

Employers: Please contact Mary Schmitz directly to set up an Impressions training for your staff.

Walk-in Classes

  • CVB Member - Free
  • Industry Assoc. Member - $35
  • Non-Members - $75

Onsite Training

To schedule On-Site training contact Mary Schmitz